Privacy policy

We collect the information needed to assess your finance enquiry and to match you with lenders. This is generally provided directly by you through our website, by email or over the phone.

We use your information to assess your enquiry, identify suitable lenders and products, prepare and submit applications on your behalf, communicate with you about your enquiry, and meet our legal and regulatory obligations.

We do not sell your personal information.

To arrange finance we disclose your information to lenders and their agents, credit reporting bodies where a credit assessment is required, and service providers who support our operations such as hosting and email providers.

Where a service provider is located overseas, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Assessing your options generally begins with a soft credit enquiry, which does not affect your credit score. A hard credit enquiry is only made with your consent when a formal application is submitted to a lender, and this is recorded on your credit file.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed for the purposes described in this policy, or as required by law.

Our application form saves your answers as you go, so you can close the page and pick up where you left off. That means we may hold a partly completed application you never submitted. We keep those on the same basis as everything else described above, and you can ask us to delete one at any time using the contact details below.

You may request access to the personal information we hold about you, or ask us to correct it, by emailing hello@outpacefinance.com.au. We will respond within a reasonable period. Where we refuse a request we will explain why in writing.

Our website uses cookies and analytics tools to understand how the site is used and to improve it. You can disable cookies in your browser settings, though parts of the site may not function as intended.

If you believe we have mishandled your personal information, contact us at hello@outpacefinance.com.au and we will investigate. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated shown above.